Cancellation policy

PANTHERA MEMBERSHIP SUBSCRIPTION & CANCELLATION POLICY

Last updated: August 21, 2026

This policy applies to recurring Panthera Silver, Panthera Gold, and Panthera Black memberships offered by Panthera Detailing Cars.

Recurring Billing

Panthera Memberships are recurring monthly subscriptions.

By purchasing a membership, you authorize Panthera Detailing Cars and its payment processor to automatically charge the applicable membership fee each month using the payment method provided at checkout.

Membership pricing is based on the selected membership tier and registered vehicle category.

The subscription will continue to renew monthly until canceled.

Managing Your Membership

Customers may manage or cancel their subscription using the subscription-management options provided through Shopify or by contacting Panthera Detailing Cars.

For assistance, contact:

Email: pantheracardetailing@gmail.com
Phone / WhatsApp: 973-489-7845

Cancellation

You may request cancellation of your Panthera Membership at any time.

Once cancellation becomes effective:

  • Future recurring membership charges will stop.
  • Previously processed membership payments are generally non-refundable once the applicable billing cycle has begun, except where required by law or expressly approved by Panthera Detailing Cars.
  • Unused membership services and benefits have no cash value.
  • Unused benefits are forfeited when the membership terminates.
  • Unused benefits are not converted into refunds, store credit, or future services.

Cancellation does not retroactively refund a billing cycle that has already started.

Membership Benefits

Membership benefits are available only while the subscription is active and payments are current.

Unless specifically stated otherwise:

  • Monthly services do not roll over.
  • Unused monthly benefits expire at the end of the applicable billing cycle.
  • Benefits are assigned to one registered customer and one registered vehicle.
  • Membership benefits are not transferable without prior approval from Panthera Detailing Cars.

Long-term membership benefits are subject to the qualifying requirements stated in the Panthera Membership Terms.

These currently include:

  • Panthera Gold: 1 Engine Wash after every 6 consecutive paid membership months.
  • Panthera Black: 1 Premium Polish after every 3 consecutive paid membership months, subject to paint condition assessment.
  • Panthera Black: 1 Engine Wash after every 6 consecutive paid membership months.

Failed Payments

If a recurring payment fails, membership benefits may be temporarily suspended until the payment issue is resolved.

Panthera Detailing Cars may cancel a membership after repeated unsuccessful payment attempts.

Membership Changes

Customers may request an upgrade, downgrade, or registered-vehicle change.

Changes may result in a different monthly membership price based on the current membership tier and vehicle category.

Any applicable pricing changes will be communicated before they become effective.

Appointment Cancellations

Canceling a membership subscription is different from canceling or rescheduling an individual detailing appointment.

Appointments booked using membership benefits remain subject to the Panthera Reservation & Cancellation Policy, including rules regarding late cancellations, rescheduling, late arrivals, and no-shows.

Membership Terms

All Panthera Memberships are also governed by the full Panthera Membership Terms, including rules regarding:

  • Membership eligibility
  • Vehicle assignment
  • Included benefits
  • Member discounts
  • Benefit expiration
  • Vehicle condition
  • Additional labor
  • Scheduling priority
  • Premium Polish eligibility
  • Engine Wash eligibility
  • Abuse or misuse
  • Membership upgrades and downgrades

By purchasing and maintaining an active Panthera Membership, the customer agrees to these policies and applicable Panthera Detailing Cars terms.

Contact Panthera

For questions regarding subscription billing, cancellation, membership benefits, or account management, contact:

Panthera Detailing Cars
Email: pantheracardetailing@gmail.com
Phone / WhatsApp: 973-489-7845