PANTHERA DETAILING CARS

Frequently Asked Questions

Do I need to pay a deposit to book?

Yes. A reservation deposit is required to secure appointments for Panthera’s standard services.

The deposit amount varies depending on the service selected. Once the deposit is completed through checkout, you can continue to the scheduling process.

For special requests or services that are not listed, use Custom Quote to contact Panthera directly before booking.

1. Is the reservation deposit applied to the final price?

Yes.

Your reservation deposit is applied toward the final approved service price. It is not an additional charge on top of the service price.

Deposit amounts vary depending on the service and, where applicable, the selected vehicle class or package.

2. How do I choose the correct vehicle size?

Select the vehicle category that most closely matches your vehicle when completing your reservation.

Depending on the service, available categories may include:

  • Sedan / Coupe

  • SUV / Truck

  • Large SUV / 3-Row

If you are unsure which category applies to your vehicle, contact Panthera before completing your reservation and we will help confirm the correct option.

3. Are the prices shown final prices?

The prices displayed on our service cards are based on the selected service, vehicle category, package, and a vehicle in standard condition.

Additional charges may apply when the vehicle requires significantly more labor, specialty treatment, severe contamination removal, or work outside the selected service.

Any additional work or pricing adjustment will be discussed with you first.

No additional work or charges will be performed without your approval.

4. What happens if my vehicle requires additional work?

If we determine that your vehicle requires additional labor or a treatment outside the scope of the service you selected, Panthera will explain the recommendation and any additional cost before proceeding.

You may approve or decline the additional work.

We do not automatically add services or charges without customer authorization.

5. What is included in each service?

Every Panthera service card clearly identifies:

  • Vehicle or package options

  • Starting price

  • Estimated service time

  • Reservation deposit

  • What’s Included

  • What’s Not Included

  • Important condition notices

Select “What’s Included” on the service card to review the complete scope before reserving your appointment.

This allows you to understand exactly what you are purchasing before paying the deposit.

6. Can I request a service that isn’t listed?

Yes.

If your vehicle requires a customized service, combination of treatments, special diagnosis, commercial service, or work that does not appear in our standard service menu, select:

Custom Quote

You will be connected directly with Panthera through WhatsApp.

Our team will review your request, determine the appropriate service, provide a quote when necessary, and coordinate scheduling.

7. How do I reschedule or cancel?

Customers may reschedule their appointment one time with at least 24 hours’ notice before the scheduled appointment.

Same-day cancellations, cancellations made with less than 24 hours’ notice, and no-shows will result in forfeiture of the reservation deposit.

A new reservation deposit may be required to schedule another appointment.

For complete details, review our Reservation & Cancellation Policy.

8. What happens if I arrive late or miss my appointment?

Customers arriving more than 15 minutes late may need to reschedule depending on Panthera’s availability and the time required to complete the service properly.

A no-show will result in forfeiture of the reservation deposit.

A new deposit may be required to schedule another appointment.

If you believe you will be late, contact Panthera as soon as possible.

9. How long will my service take?

Estimated completion times vary depending on:

  • Service selected

  • Vehicle size

  • Vehicle condition

  • Required labor

  • Additional approved treatments

Each service card displays an Estimated Time to help you plan your appointment.

These times are estimates rather than guaranteed completion times because detailing requirements can vary from vehicle to vehicle.

Panthera prioritizes quality of execution over rushing a service to meet an artificial deadline.

10. Do you offer memberships?

Yes.

Panthera offers three membership levels:

  • Panthera Silver

  • Panthera Gold

  • Panthera Black

Memberships are designed for customers who want ongoing vehicle maintenance, priority access, preferred benefits, and a more consistent Panthera experience.

Visit the Memberships section for current plan details, pricing, and included benefits.

11. Do you work with dealerships or commercial accounts?

Yes.

Panthera works with dealerships and commercial clients that require professional vehicle presentation and detailing support.

Commercial requirements can differ significantly from individual vehicle services, so dealer and business accounts are handled separately from our standard consumer booking flow.

Use our Dealer Partnership contact option to discuss:

  • Inventory detailing

  • Vehicle preparation

  • Recurring service requirements

  • Volume opportunities

  • Customized commercial arrangements

12. How can I contact Panthera?

For general questions, you can contact Panthera Detailing Cars by email:

pantheracardetailing@gmail.com

For custom service requests and quotes, use the Custom Quote option on our website to contact Panthera directly through WhatsApp.

WhatsApp: 973-489-7845

When contacting us about a vehicle, including the year, make, model, and a brief description of what you would like to improve will help us assist you more efficiently.