PANTHERA MEMBERSHIP TERMS
Last updated: August 29, 2026
These Membership Terms govern Panthera Silver, Panthera Silver Mobile, Panthera Gold, and Panthera Black memberships offered by Panthera Detailing Cars.
By purchasing, activating, or maintaining a Panthera Membership, the customer agrees to these Membership Terms, the Panthera Reservation & Cancellation Policy, the Panthera Mobile Service Policy when applicable, and all other applicable Panthera Detailing Cars policies.
1. Membership Assignment
Each Panthera Membership is assigned to one customer account and one registered vehicle. Benefits are not transferable between customers or vehicles without prior approval from Panthera Detailing Cars.
At enrollment, the customer must select the vehicle category that accurately represents the registered vehicle: Sedan / Coupe, SUV / Truck, or Large SUV / 3-Row.
Panthera may verify the vehicle category at the first appointment. If the vehicle does not match the category selected during enrollment, Panthera may require the customer to move to the appropriate membership category and applicable price.
2. Recurring Monthly Billing
Panthera Memberships are recurring monthly subscriptions. By purchasing a membership, the customer authorizes Panthera Detailing Cars and its payment processor to automatically charge the applicable membership price according to the selected billing cycle until the membership is canceled.
Membership pricing varies by tier, vehicle category, and, where applicable, Studio or Mobile configuration. Applicable taxes may be charged where required. The customer is responsible for maintaining a valid payment method.
3. Active Membership Requirement
Membership benefits are available only while the membership is active, payments are current, and the customer remains in compliance with these Membership Terms. If a recurring payment fails, membership benefits may be suspended until payment is successfully completed.
4. Monthly Benefit Cycles
Monthly benefits are issued according to the customer's active billing cycle. Unless explicitly stated otherwise, unused services do not roll over, unused benefits expire at the end of the applicable cycle, and benefits have no cash value.
5. Panthera Silver Membership
Panthera Silver is designed for essential recurring vehicle maintenance.
- 1 Express Wash per month
- Spray Wax Application with the included monthly wash
- Priority scheduling
- 5% OFF eligible additional Panthera detailing services
- Maintenance reminders
- Complimentary vehicle condition check
Standard Silver is a Panthera Studio membership configuration.
Customers who want their included Silver service performed at an eligible Zone A address may choose the separately priced Panthera Silver Mobile Membership. Silver Mobile includes the applicable Zone A Mobile Service access in its recurring monthly price and remains subject to the Panthera Mobile Service Policy.
6. Panthera Gold Membership
Panthera Gold is designed for customers who want more frequent exterior maintenance and consistent interior care.
- 2 Express Washes per month
- 1 Interior Reset per month
- Optional Panthera Mobile Service for eligible membership services with $0 Mobile Service fee in Zone A
- Spray Wax Application with included monthly washes
- Enhanced priority scheduling
- 7% OFF eligible additional Panthera detailing services
- Maintenance reminders
- Complimentary vehicle condition check
- 1 Engine Wash after every 6 consecutive paid membership months
Gold members may choose Panthera Studio or Panthera Mobile Service for each eligible membership service. Mobile Service is not mandatory and does not replace Studio access.
The Engine Wash benefit becomes available only after six consecutive paid Gold Membership months and does not accumulate if unused.
7. Panthera Black Membership
Panthera Black is Panthera Detailing Cars' highest-level recurring vehicle care membership.
- 2 Express Washes per month
- 2 Interior Resets per month
- Optional Panthera Mobile Service for eligible membership services with $0 Mobile Service fee in Zone A
- Spray Wax Application with included monthly washes
- VIP priority scheduling
- 10% OFF eligible additional Panthera detailing services
- Maintenance reminders
- Complimentary vehicle condition check
- 1 Premium Polish after every 3 consecutive paid membership months, subject to paint condition assessment
- 1 Engine Wash after every 6 consecutive paid membership months
Black members may choose Panthera Studio or Panthera Mobile Service for each eligible membership service. Mobile Service is not mandatory and does not replace Studio access.
The Premium Polish benefit is subject to Panthera's paint-condition assessment. Premium Polish and Engine Wash milestone benefits do not accumulate if unused and have no cash value.
8. Mobile Service for Members
Mobile Service is available only at eligible New Jersey locations and is subject to the Panthera Mobile Service Policy.
For a Mobile appointment, the customer must provide an accurate service address, city, ZIP Code and phone number, accessible water and electrical connections, sufficient safe and legal workspace, safe van access and parking, and any required property, landlord or HOA permission.
Gold and Black include the Mobile Service fee in Zone A for eligible membership services. Zone B and Zone C may require a member travel fee. Silver Mobile is configured for eligible Zone A addresses unless Panthera approves another arrangement.
Weather, property restrictions, unsafe conditions, inadequate utilities, insufficient space, or inaccessible parking may require Panthera to relocate the service to Panthera Studio or another eligible location, or to reschedule the appointment.
9. Member Discounts
Active Panthera members receive discounts on eligible additional Panthera detailing services: Silver 5%, Gold 7%, and Black 10%.
Membership discounts apply only while the membership is active and payments are current. They do not automatically apply to membership subscription fees, taxes, physical retail products, extraordinary-condition charges, custom-quoted services, or Mobile Service travel fees outside an included area.
10. Vehicle Condition and Additional Labor
Membership pricing and included services assume that the registered vehicle is in reasonable maintenance condition. Excessive contamination, pet hair, heavy staining, severe odors, mold, biohazard contamination, bodily fluids, excessive mud or debris, specialty treatment, restoration work, or conditions requiring materially more labor are not automatically included.
Panthera will not perform additional billable work without customer approval.
11. Scheduling Priority
Membership scheduling benefits provide preferential access to available appointments but do not guarantee immediate, same-day, or specific appointment availability. Silver receives Priority Scheduling, Gold Enhanced Priority Scheduling, and Black VIP Priority Scheduling.
All appointments remain subject to operating hours, staff availability, existing appointments, vehicle condition, weather, equipment availability, service duration, Mobile Service routing, and other operational circumstances.
12. Appointment, Cancellation, and No-Show Rules
Membership appointments remain subject to the Panthera Reservation & Cancellation Policy. Customers should provide at least 24 hours' notice when requesting to reschedule or cancel an appointment.
13. Membership Cancellation
Customers may cancel their Panthera Membership through available subscription-management options or by contacting Panthera Detailing Cars. Cancellation prevents future recurring membership charges after the cancellation becomes effective.
Unless otherwise required by applicable law, previously processed membership payments are generally non-refundable once the applicable billing cycle has begun, unused benefits have no cash value, and unused benefits are forfeited when the membership terminates.
14. Failed Payments
If a recurring payment is unsuccessful, membership benefits may be suspended and upcoming appointments may require payment resolution. Panthera may attempt to collect the outstanding recurring payment according to Shopify's subscription/payment processing system.
15. Membership Changes
Customers may request an upgrade, downgrade, change of vehicle category, or change between available Studio and Mobile membership configurations. Changes are subject to Panthera approval, current pricing, and the subscription options available at the time of the request.
16. Vehicle Changes and Transfers
A membership is associated with one registered vehicle. Panthera must be notified before benefits are used on a replacement vehicle. Benefits may not be sold, resold, gifted, shared, or used across multiple vehicles without written approval.
17. Abuse, Fraud, or Misuse
Panthera reserves the right to suspend or terminate membership privileges for fraudulent activity, unauthorized transfers, repeated policy violations, abuse of included services, misrepresentation of vehicle or service-location information, abusive behavior, or commercial misuse.
18. Service Availability and Results
Certain services may be temporarily unavailable due to weather, equipment maintenance, staffing, product availability, facility limitations, routing limitations, safety concerns, or other operational circumstances. Detailing results depend on the vehicle's existing condition and membership services do not guarantee complete restoration or removal of every defect.
19. Customer Responsibility
Customers are responsible for accurate vehicle and service-location information, correct vehicle classification, valid payment information, appointment punctuality, access to required Mobile Service utilities when applicable, and compliance with property rules.
20. Pricing and Benefit Changes
Panthera may modify membership pricing or benefits for future billing periods. Where required, customers will receive notice before material changes become effective.
21. Relationship to Other Panthera Policies
These Membership Terms supplement other Panthera policies. Membership appointments remain subject to the Reservation & Cancellation Policy and, where applicable, the Mobile Service Policy.
22. No Cash Value
Membership benefits have no cash value, are not redeemable for cash, cannot be sold or transferred, and cannot be exchanged for unrelated products or services unless Panthera expressly approves otherwise.
23. Contact Panthera
For questions regarding membership billing, benefits, vehicle registration, Mobile Service eligibility, upgrades or downgrades, cancellation, or scheduling, contact:
Panthera Detailing Cars
Email: pantheracardetailing@gmail.com
Phone / WhatsApp: 973-489-7845