PANTHERA MOBILE SERVICE POLICY
Last updated: August 29, 2026
Panthera Mobile Service allows eligible detailing services to be performed at a customer-provided location within the State of New Jersey.
Service Location Choice
Where Mobile Service is available, the customer may choose between:
- Panthera Studio — the customer brings the vehicle to Panthera.
- Panthera Mobile Service — Panthera travels to an eligible New Jersey service address.
Choosing Mobile Service does not convert the service into a shipped product. It is an alternate service location.
Service Area and Mobile Fees
Instant Mobile Service eligibility is determined by the submitted New Jersey ZIP Code and Panthera's current service-area zones.
- Mobile Zone A: $29 Mobile Service fee for non-members.
- Mobile Zone B: $49 Mobile Service fee for non-members.
- Mobile Zone C: $79 Mobile Service fee for non-members and a minimum eligible service value of $149.
- Outside the instant-booking area: Mobile Service requires a custom quote and is not automatically confirmed.
Applicable Mobile Service fees are added to the final approved service price. Panthera may update service-area ZIP assignments as travel conditions, operating capacity, or service coverage change.
Customer Site Requirements
To receive Mobile Service, the customer must provide all of the following at the service address:
- A complete and accurate New Jersey service address, city, ZIP Code, and contact phone number.
- Sufficient, legal, safe, and reasonably level space to perform the selected detailing service.
- An accessible water connection suitable for detailing operations.
- An accessible electrical connection suitable for Panthera equipment.
- Safe access and adequate parking space for the Panthera service van and equipment.
- Permission to perform mobile detailing at the property, including compliance with landlord, condominium, property-management, or HOA rules when applicable.
The customer must confirm these requirements before completing a Mobile Service reservation.
Location Verification
Panthera may review the submitted address and site conditions before confirming or performing a Mobile Service appointment. If the property does not satisfy Panthera's operational or safety requirements, Panthera may require the appointment to be moved to Panthera Studio, relocated to another eligible address, or rescheduled.
Gold and Black Membership Mobile Benefit
Eligible Gold and Black membership services include Panthera Mobile Service in Zone A with no additional Mobile Service fee.
Mobile Service remains optional. Gold and Black members may choose Panthera Studio or Panthera Mobile Service for each eligible membership service.
Zone B and Zone C may require a member travel fee. All Mobile Service appointments remain subject to service-area eligibility and the site requirements in this policy.
Silver Membership Mobile Option
Standard Panthera Silver membership pricing is configured for Panthera Studio.
Customers who want their included Silver service performed through Mobile Service may enroll in the available Panthera Silver Mobile Membership, which carries a higher recurring monthly price and is configured for eligible Zone A addresses.
Silver Mobile remains subject to the same service-address, utility, parking, property-permission, weather, access, and safety requirements described in this policy.
Weather, Safety, Property Rules, and Access
Mobile appointments may be delayed, rescheduled, relocated, or cancelled when weather, property conditions, traffic restrictions, safety concerns, utility access, drainage limitations, landlord or HOA restrictions, or other operational conditions prevent the service from being completed safely or to Panthera standards.
Vehicle and Service Condition
Mobile Service does not change Panthera's standard service-condition rules. Starting prices may change because of vehicle size, condition, contamination, additional labor, specialty treatment, or customer-approved add-ons. No additional work or charge will be performed without customer approval.
Reservation and Cancellation Terms
Mobile Service reservations remain subject to Panthera's Reservation & Cancellation Policy. If Panthera determines that a submitted mobile location is not eligible, Panthera may offer an eligible alternative location, a Panthera Studio appointment, rescheduling, or another appropriate resolution consistent with the applicable reservation terms.